Returns & Refunds Policy

Effective Date: January 30, 2026

At I Art Reborn, each reborn doll is a handcrafted piece of art created with care and attention to detail. Due to the bespoke and artistic nature of reborn dolls, the following policy applies.

1. Business Information

Business Name: I Art Reborn

Website: https://iartreborn.co/

Email: support@iartreborn.co

Registered Address:

Aston Brace Olde Yule View

Ab Lench, Evesham

Worcestershire, WR11 4UP

United Kingdom

2. Nature of Reborn Dolls

Please note:

Reborn dolls are handmade artistic collectibles

Minor variations in color, texture, veining, hair rooting, and facial details are normal and expected

Product photos are provided as accurately as possible, but slight differences may occur due to lighting and screen settings

These natural variations do not constitute a fault.

3. Custom & Made-to-Order Dolls (Important)

Custom, personalised, or made-to-order reborn dolls are NON-REFUNDABLE and NON-RETURNABLE, except where required by UK law (e.g. if the item is faulty or not as described).

This includes:

Custom skin tones, hair color, eye color, gender selection

Naming, certificates, or personalised accessories

Any doll created specifically for a customer

Once production has started, orders cannot be cancelled.

4. Ready-to-Ship Reborn Dolls (UK Customers)

If the doll is ready-made (not custom) and you are located in the UK:

You may cancel within 14 days of delivery under the Consumer Contracts Regulations

The doll must be returned unused, in original condition, and with all accessories

You must notify us in writing before returning the item

Return approval is required before sending any item back.

5. International Customers (Outside UK & EU)

For international orders:

Returns are accepted at our discretion

You must contact us within 14 days of delivery

The doll must be unused, undamaged, and in original packaging

Custom and made-to-order dolls are non-returnable

International customers are responsible for all return shipping costs, customs duties, and taxes.

6. Non-Returnable Items

The following items are not eligible for return or refund unless faulty:

Custom or personalised reborn dolls

Made-to-order dolls

Digital items (certificates, downloads)

Accessories purchased separately

Items damaged due to improper handling

7. Condition of Returns

Approved returns must:

Be in original, unused condition

Include all accessories, clothing, certificates, and packaging

Be securely packed to prevent damage

Returns showing signs of use, handling, or damage may be refused.

8. Return Process

Email support@iartreborn.co

 with your order number

Await written return approval and instructions

Ship the item using a tracked and insured service

We inspect the return upon arrival

Returns sent without approval will not be accepted.

9. Shipping Costs

Original shipping fees are non-refundable

Return shipping is the responsibility of the customer unless the item is faulty

We are not responsible for lost or damaged return shipments

10. Faulty or Incorrect Items

If your reborn doll arrives damaged or incorrect:

Contact us within 48 hours of delivery

Provide clear photos and order details

We will offer a repair, replacement, or refund in line with UK consumer law

Damage caused after delivery (e.g. handling, exposure, improper storage) is not covered.

11. Refunds

Approved refunds are processed within 14 days of receiving the returned item

Refunds are issued to the original payment method

Bank processing times may vary

12. Hygiene & Safety Notice

For hygiene and safety reasons, reborn dolls must not be used, displayed, or handled prior to return approval. Any signs of use may void eligibility for a refund.

13. Policy Updates

We reserve the right to update this policy at any time. The latest version will always be available on our website.